SECURITY REMINDER:
Coastal1 Credit Union will never email, text or call you to verify or update sensitive information such as
account numbers • PIN numbers • user ID • passwords • security questions • social security numbers
Bank on your phone or tablet. With Coastal1 Mobile you’ll enjoy secure instant access to your accounts anytime, from anywhere. View account history, deposit checks and transfer funds, access Bill Pay and more. Coastal1’s Online Banking required.
Touch ID® | Face ID®
Easy, secure, sign-in with a single touch. No need to type password or passcode.
Pay Bills
Manage your cash flow with easy, convenient and secure bill payments.
Digital Wallet
Replace your card number with a digital card number so that businesses don’t have access to see or store your card number.
Deposit Checks
Simple. Quick. Secure. As easy as taking a photo.
Improved security features ensure that access to your information is available only to those you trust. Through Detect Safe Browsing, you’ll be notified if we suspect your device has been compromised by a fraudulent event such as: phishing, pharming, malware and more!
What is Mobile Deposit?
Mobile Deposit is a service that enables you to deposit a check by taking a photo of it using your smart phone or tablet and transmitting it electronically to Coastal1 Credit Union.
What are the advantages of using Mobile Deposit?
Convenience. You no longer need to visit a branch or ATM to deposit a check.
When can I use Mobile Deposit?
You can use Mobile Deposit 24 hours a day, 7 days a week.
What does it cost to use?
There is no charge for using Mobile Deposit.
How long will it take for my funds to become available using Mobile Deposit?
In most cases, checks will be posted immediately and the funds will be available the next business day. In some circumstances an extended hold may be placed on the funds – in this case Coastal1 will notify you via secure message in Online Banking.
How much can I deposit using Mobile Deposit?
You may deposit up to $10,000 per day (and per item) per person, and up to $10,000 per week.
When using Mobile Deposit, what type of accounts can I deposit funds into?
You can deposit funds into either a checking account or a savings account.
Are there any types of checks that are not eligible for Mobile Deposit?
While you can deposit most checks through Mobile Deposit, there are some exceptions. The following checks are not eligible for Mobile Deposit:
- Third Party Checks (a check written to someone and signed by them, and then signed by you for you to receive the money)
- Foreign Checks
- Post Dated Checks (dated in the future)
- Stale Dated Checks (dated 6 months or more in the past)
- Traveler’s Checks
- Savings Bonds
- Checks with multiple payees
Do I need to be registered for Online Banking to use Mobile Deposit?
Yes. You must be enrolled in Online Banking and download our Mobile app.
What mobile devices support Mobile Deposit?
iPhones, iPads and Android phones and tablets; some exclusions may apply. See Mobile Banking > Device Requirements below for more details.
How do I endorse a check when using Mobile Deposit?
On the back of the check, sign your name and print “For Mobile Deposit only.” On the front of the check you must prominently write the words “Electronically Presented”. If for some reason Mobile Deposit will not accept your check you may then bring it to a branch office to deposit.
After I deposit my check with Mobile Deposit, what do I do with the check?
Keep the check in a secure place for 30 days. After 30 days and confirmation of deposit (via your online banking history or monthly account statement) you may destroy the check if you wish.
What do I do if the writing on the check is too light or difficult to read?
The system reviews each check for image quality to see if it can be read. If the system is unable to read the check, you will receive an error message. Please then deposit the check at any Coastal1 Credit Union Branch or ATM.
Why doesn’t my current or available account balance reflect my recent Mobile Deposit?
This can occur for the following reasons:
- If you did not receive a “Success” message after scanning your deposit, it was not successful and you need to scan your check again.
- It is possible that the funds are being held. At times, we may place exception holds based on a review of the check. The Credit Union will contact you if this occurs.
Can I make a loan payment through Mobile Deposit?
While you can’t apply an item directly to a loan, you can use the transfer feature within our Mobile Banking App to make a loan payment after the check has been posted to your checking or savings account and funds become available.
What if I need assistance?
If the question can’t be answered at a branch, our Online Banking Specialists are available Monday – Friday 8:00 a.m. – 5:00 p.m. via phone, email, and secure email in Online Banking.
To access Coastal1’s Mobile Banking from your handheld or tablet device you’ll need to have a currently supported device that meets the minimum requirements.
Devices Supported
- Android OS — Version 7 or higher
- Apple iOS — Version 11 or higher
Connectivity Requirement
- 5G Supported
- 4G LTE Supported
- Wi-Fi Supported
Display Resolution Requirement
- Minimum: 1024 x 768 or higher
Rear-facing, auto-focus camera (for Mobile Deposit)
- Minimum: 5 Megapixels
Online Banking
Specialists are available via phone and secure e-mail within Online Banking.
Call 401-722-2212 or 800-298-2212
- Mon – Fri: 8:00am – 5:00pm
- Sat: 8:30am – Noon
For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected] or use the “Call Us” link in your mobile app.
Bill Pay
Call Toll Free 877-559-9566
- Mon – Fri: 7:30am – 12:00am
Live Chat
- Mon – Fri: 7:30am – 12:00am
*Must be enrolled in online banking to access accounts via Coastal1 mobile app.