April 2, 2020
PCU’s Annual Meeting has been postponed until further notice due to the current COVID-19 restrictions.
March 26, 2020
To streamline our loan payment assistance, we’ve added additional service representatives and updated our member call routing.
If you have a PCU auto, boat, or personal loan, are impacted by COVID-19, and would like to request our Skip a Payment option, please call 401-722-2212, option 7 and then #2. Skip a Payment provides the ability, within certain guidelines, to skip one monthly payment at a time. Please note that Skip a Payment is not available for mortgages, home equity loans or lines, or CD/savings account secured loans. The member service rep will explain the details of Skip a Payment and handle the transaction.
If you have a PCU mortgage, home equity loan or line, or boat loan, our payment deferral program may enable you to defer up to two monthly payments. Please call 401-722-2212, select option 7 and then #2, and ask for the Member Assistance dept.; they will explain the details of this option.
March 24, 2020
Due to large call volumes and extended wait times, you may want to see if your question in answered on this list of Frequently Asked Questions.
March 22, 2020
We now offer two loan payment deferral options for members impacted by COVID-19. Please call 401-722-2212, select option 7 and then #2, and ask for the Member Assistance dept.; they will explain the details of each option.
March 20, 2020
We’re aware that many members are being impacted by the COVID-19 restrictions and will do our best to accommodate each individual situation. If you’re experiencing loan payment difficulties please call 401-722-2212, select option 7 and then #2, and ask for the Member Assistance dept. Member Assistance representatives will explain the options available at this time. Please be aware that we expect heavy call volume so it may take a few minutes to get through.
March 18, 2020
To protect the safety and wellbeing of both members and staff, our branch lobbies will be closed to the general public until further notice. Branch appointments are available on a limited basis and can be made for the following transactions – safe deposit box access, loan applications, loan closings, IRA transactions, and wire transfers. All other “in-person” business will be handled through our drive-ups. To ease this transition, we‘ve extended both our lobby appointment and drive-up hours. To make an appointment, please contact your preferred branch at their direct phone number listed below. For all non-appointment inquiries or to speak with a member service representative, please call our main number at 401-722-2212 and select option 7, #2.
All branches will offer the same hours for both drive-up and lobby appointments.
Branch Location Information
Main Number / Call Center
401-722-2212 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Bristol, 576 Metacom Ave
401-495-3731 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Cranston, 40 Sockanosset Cross Rd
401-495-3800 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Cranston, 96 Independence Way/Plainfield Pike
401-942-0312 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Cumberland, 1855 Mendon Rd
401-495-3900 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
East Greenwich, 5661 Post Rd
401-495-3715 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
East Providence, 339 Newport Ave
401-435-1602 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
East Providence, 660 Warren Ave
401-434-4530 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
North Kingstown, 221 Tower Hill Rd
401-583-7150 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
North Providence, 1617 Mineral Spring Rd
401-353-5291 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Pawtucket, 1200 Central Ave
401-729-5776 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Pawtucket, 540 Broadway
401-727-6985 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Pawtucket 727 Central Ave
401-724-1675 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Pawtucket, 571 Smithfield Ave
401-729-4136 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Smithfield, 379 Putnam Pike
401-349-3628 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Warwick, 3319 Post Rd/Apponaug Village
401-736-0837 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Warwick, 405 Warwick Ave
401-785-0185 • 8a-5p Mon-Thurs; 8a-6p Fri; 8a-12p Sa
Please be aware that we may experience high call volume initially while we all get used to this new manner of operating.
Business members are requested to call their preferred branch to discuss the best way to handle complex or high volume transactions.
At this time, we also encourage you to conduct your banking via our ATMs, Telephone Banking (401-722-2212, option 2), and our online services at pcu.org whenever possible. ATM withdrawal limits have been increased to $1000/day based on available funds in your account. Online services include Online Account Opening, Online Loan Payment, Online Banking and Bill Pay, and Mobile Banking including Mobile Check Deposit. If you don’t already have our mobile app you can download it via the Apple App or Google Play Stores.
We would also like to stress that these changes are being driven by health-related concerns, it is not a bank or credit union safety or soundness concern. Your money remains federally insured by the National Credit Union Administration.
Thank you for your patience and consideration at this time
March 17, 2020
Amid ongoing concerns about the Coronavirus (COVID-19), we want to assure you that PCU is closely monitoring the latest from the Center for Disease Control (CDC) as well as other state and federal agencies. We are taking all necessary measures for the health and safety of our customers, colleagues and the communities we serve. Below is an updated summary of steps taken to ensure member and employee safety while the credit union is open for business.
As of March 17, 2020, all PCU branches remain fully open for business; however, we expect that in the near future we will transition to primarily drive-up service, with lobby visits being handled on an appointment-only basis. If/when we do make this transition we may extend our drive-up hours based on demand. Please check this web page regularly as any changes will be posted here.
For everyone’s safety and wellbeing, we do not recommend in-person visits for the next few weeks. Instead, we encourage you to conduct your banking via Online Account Opening, Telephone Banking, Online Banking or Mobile Banking (including Mobile Check Deposit) whenever possible. If you don’t already have our app you can download it via the Apple App or Google Play Store.
Our staff is prepared to answer questions and in many cases provide instruction to you, should you have a question about how to use our e-Services. Additionally, our website (pcu.org) provides a host of valuable resources such as ATM locations and Branch Hours. Deposits to existing accounts may be made via our ATMs and mobile remote check deposit/mobile banking.
If you’d like to speak with a member of our staff please call us at (401) 722-2212 during regular business hours.
We will continue to closely monitor the situation and communicate any additional measures necessary to support you and the communities we serve as needs arise.
March 12, 2020
WHAT YOU CAN DO:
Bank From Home 24/7
Use PCU’s mobile app and online banking to deposit checks, pay bills, check balances, transfer funds and much more. It is easier than ever to do your banking remotely. Visit pcu.org and click on Online Banking in the yellow bar to enroll.
Be On Alert For Fraud
Fraudsters often take advantage of people when they’re anxious and vulnerable. In times like these, it’s important to not let your guard down. Beware of phishing emails relating to the coronavirus. Scammers capitalize on “hot news topics” to trick you into clicking on their websites and emails. Here are a few tips to help keep you safe:
- Check the sender’s email address for grammatical errors – including emails supposedly from the Centers for Disease Control (CDC) and World Health Organization (WHO)
- We rarely send outbound email messages; if and when we do, it will end in pcu.org
- PCU will NEVER ask you for personal information via email
March 10, 2020
To Our Members:
Pawtucket Credit Union is closely monitoring the evolving circumstances related to the Coronavirus (COVID-19). A dedicated task force has been created and meets at least weekly to review the most current guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and state and local authorities, and to make proactive adjustments to our preparedness and response plans.
To ensure that you’re aware of our business continuity efforts and comfortable with our commitment to provide the service and support you depend on daily, we will provide ongoing updates as necessary, posted to this page of our website.
Pawtucket Credit Union Employee Wellbeing
We have established a company-wide reporting process to identify any employee with emerging symptoms consistent with the flu or Coronavirus and will take prompt actions to reduce exposure to you and to our staff members. Business and personal travel of our employees is being monitored and we will impose a self-quarantine period for those individuals returning from locations of concern.
While the actual impact of the evolving Coronavirus remains to be seen, we continue to review and adjust our business continuity plans and do not anticipate any significant disruption in service at this time.
Pawtucket Credit Union and Third-Party Service Providers
Select Pawtucket Credit Union services are provided by third party business partners. We are actively working with these partners to ensure they’re updating their business continuity plans as the virus and its possible impact evolve.
While we respect the uncertainties inherent in the Coronavirus outbreak, we believe we’re prepared to respond to its possible impact with operational redundancies, a member-focused staff, and business continuity plans and resources
Frequently Asked Questions During COVID-19
Have you changed your branch hours of operation? If so, what are the hours?
Yes, to protect the safety and wellbeing of both members and staff, our branch lobbies will be closed to the general public until further notice. Branch appointments are available on a limited basis and can be made for the following transactions – safe deposit box access, loan applications, loan closings, IRA transactions, wire transfers, and complex business account transactions. All other “in-person” business will be handled through our drive-ups. To ease this transition, we‘ve extended both our lobby appointment and drive-up hours. Please click COVID-19 or see your individual branch location page for details.
What do I do if COVID-19 has resulted in losing my job and I can’t make a loan payment?
We recognize this pandemic is causing unprecedented job loss and anxiety. We now offer two loan payment deferral options for members impacted by COVID-19. Please call 401-722-2212, select option 7 and then #2, and ask for the Member Assistance dept.; they will explain the details of each option.
When will branch lobbies open again?
We cannot provide a specific date. We continue to follow the guidance of Federal, State, and Local authorities to protect the health of our members and staff in an attempt to slow the spread of this novel coronavirus. We will keep our website and social media channels up to date with any further changes to branch hours.
How can I make loan payment without coming to a branch?
You can pay your loan one of three ways:
- visit pcu.org and click “loan payments”
- calling our interactive-voice-response phone line 401-722-2212 or 800-298-2212 and pressing option #2
- or speaking with a Member Service Representative by calling 401-722-2212 or 800-298-2212 and pressing option #7, then option #2
Can I open an account over the phone?
Unfortunately, we cannot open an account over the phone. To open an account online do one of the following:
How can I enroll in online banking?
Simply click to enroll in online banking
Can I renew my CD account over the phone?
Yes. We would happy to discuss reinvestment options with you. Simply call 401-722-2212 and pressing option #7, then option #2 to speak with a Member Service Representative.
Are banks and credit unions going to fail? Should I be withdrawing my money?
As Governor Gina Raimondo said in her press conference March 19th: Rhode Island banks and credit unions remain well capitalized. Additionally, your accounts with Pawtucket Credit Union are federally insured by the National Credit Union Administration, so there is no reason to fear or withdraw large sums.
Will you be increasing mobile deposit and external transfer limits?
We will address these limits on an individual account holder basis if necessary.