Forgotten User Credentials
You have three chances to input your user credentials correctly; if you enter an incorrect password or Login ID more than three times you‘ll lock yourself out of your account. Self-service password resets are available if you know your Login ID and have not already locked yourself out – enter your Login ID and click on the Forgot Password button to the left and follow the prompts. If you’ve locked yourself out please call us at 401-722-2212 or 800-298-2212, Mon-Fri 8a-5p or Sat 9a-12p and we can unlock your account. If you’re unable to sort out your Login ID please visit any branch office to verify your identity and we will provide your Login ID. We apologize for this inconvenience, but to maintain the security of your account we don’t permit Login IDs to be reset online or over the phone.
User Registration
If this is your first time using Online Banking, please follow the instructions below.
- Click Enroll Here within the login box to the left.
- Complete the Enrollment Form and click Submit Enrollment.
- Click the Go To Login link.
- You will then be asked to Retrieve A Secure Access Code and Select the Target to which it will be sent.
- Enter the Secure Access Code and click Continue.
- Review the Member Profile page as directed.
- You will then be asked to Set-up and Confirm Your New Password.
- Click Continue to access Online Banking.
Computer Registration
After you have completed the User Registration, the next time you login you’ll be prompted to obtain a new secure access code. At that time, you may register your
computer for on-going or one-time use (one-time use does not require you to register your computer).
All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.
Online Banking
Instant access to your accounts anytime, from anywhere.
- View current balances and transaction histories
- See cleared checks – individual or within a specific date range
- Open accounts online
- Member to member funds transfer
- Transfer funds between your accounts at PCU or with other financial institutions
- Account notification alerts
- Secure messaging
- Free
Bill Pay
Just log-in, click and pay
- Payment Center – pay bills, view pending and recent payments
- Pay bills from multiple accounts
- View payment histories
- Set-up automatic payments and reminders
- Receive e-bills
- Free
e-Statements
View your monthly statements online
- Available for all statement deposit accounts
- Posted by 3rd business day of the month
- Statements are downloadable
- Free
Support Information
Online Banking
- Call 401-722-2212 or 800-298-2212
Mon – Fri: 8:00am – 5:00pm - For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected]
Bill Pay
- Call Toll Free 877-559-9566
Mon – Fri: 7:30am – 2:00am - Live Chat
Mon – Fri: 7:30am – 2:00am
To access PCU’s Online Banking from your desktop computer you’ll need to have a currently supported internet browser and meet the minimum computer requirements.
Browser Requirements
| For PCs | Most Recent Version Supported | Most Recent Version Available | Browser Settings |
|---|---|---|---|
| Microsoft Internet Explorer | Version 10 or higher | Version 11 | Click Here |
| Mozilla Firefox | Version 24 or higher | Version 40 | Click Here |
| Google Chrome | Version 27 or higher | Version 44 | Click Here |
Computer Requirements
- Standard PC (at least 1-Ghz processor and 1 GB of RAM)
- Microsoft Windows 7/8/Vista SP2 — Note: Microsoft stopped providing support, including security updates, for Windows XP and XP-compatible Internet Explorer (IE) in April 2014. XP users who do not upgrade their operating systems should replace IE with Google Chrome or Mozilla Firefox for an up-to-date, secure internet browser.
- Cable, DSL, or ISDN Internet connection
Browser Requirements
| For Macs | Most Recent Version Supported | Most Recent Version Available | Browser Settings |
|---|---|---|---|
| Safari | Version 5 or higher | Version 8 | Click Here |
| Mozilla Firefox | Version 24 or higher | Version 40 | Click Here |
| Google Chrome | Version 27 or higher | Version 44 | Click Here |
Computer Requirements
- Macintosh (at least 1-Ghz processor and 1 GB of RAM)
- Mac OS X
- Cable, DSL, or ISDN Internet connection